Refund policy

Returns & Exchanges

We hope you love your Lucky Ramona pieces, but if something isn’t quite right, we’re here to help.

If you’d like to exchange your item (for example, for a different size), please contact us first to confirm availability, as our pieces are produced in limited quantities. 

Returns for refund to original payment method must be requested within 14 days from the delivery date and sent back to us within 5 days of your return. 

To be eligible for a return:

Items must be unworn, unused, and in perfect condition

Items must be free from makeup, tan, fragrance, or marks

Any items returned that do not meet these conditions may be refused.

Refunds & Store Credit

Once your return is received and approved, you can choose between:

A full refund to your original payment method

Refunds will be processed within a few working days after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs.

 We recommend using a tracked service, as we are not responsible for lost returns.

Sale Items

Items marked as sale or final sale are not eligible for refunds.

These items can only be returned for:

Exchange, or

Store credit

Important Notes

Lucky Ramona reserves the right to refuse returns that do not meet our policy

Shipping fees are non-refundable

We are not responsible for delays caused by couriers or customs

If you have any questions, feel free to reach out, we’re always happy to help