Shipping

All orders are shipped from London! All orders will be shipped in 1-2 business days.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

For any questions in relation to orders and shipping please contact us at hello@luckyramona.com

Shipping regions:

United Kingdom

Europe

Australia

We aim to get your order to you as quickly as possible ♡ 

Shipping times will vary depending on your location and courier. 

For international orders, customs duties or import taxes may apply. These are set by your local government and are the responsibility of the customer.

Returns & Exchanges

We hope you love your Lucky Ramona pieces, but if something isn’t quite right, we’re here to help.

If you’d like to exchange your item (for example, for a different size), please contact us first to confirm availability, as our pieces are produced in limited quantities. 

Returns for refund to original payment method must be requested within 14 days from the delivery date and sent back to us within 5 days of your return. 

To be eligible for a return:

Items must be unworn, unused, and in perfect condition

Items must be free from makeup, tan, fragrance, or marks

Any items returned that do not meet these conditions may be refused.

Refunds & Store Credit

Once your return is received and approved, you can choose between:

A full refund to your original payment method

Store credit + 10% extra (because we love when you come back ♡)

Refunds will be processed within a few working days after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs.

 We recommend using a tracked service, as we are not responsible for lost returns.

Sale Items

Items marked as sale or final sale are not eligible for refunds.

These items can only be returned for:

Exchange, or

Store credit

Important Notes

Lucky Ramona reserves the right to refuse returns that do not meet our policy

Shipping fees are non-refundable

We are not responsible for delays caused by couriers or customs

If you have any questions, feel free to reach out, we’re always happy to help